30 Days Change of Mind Policy
NEXT offers its customers a 30 Days Change of Mind Policy. If for any reason you wish to return a product ordered from next.co.in, you may do so within 30 days from the date of dispatch and opt for a replacement. Please note that the product should be in factory sealed condition.
The reverse pick-up of the product will be arranged by us and replacement will be given after deducting the handling charges. Handling charges are Rs. 1000 for Refrigerators, Washing Machines, Water Heaters weighing above 5 Kg, Air Conditioners & Televisions. For all others, they are Rs. 500. In a rare case, if we are unable to get the pickup arranged, you will have to send the product using one of the reputed couriers in your area. No handling charges will be deducted in this case.
Post receipt of the return package, our quality team will perform a quality check on it and the replacement will be given according to the condition of the product.
Please note that for one particular order you may use the 30 Days Change of Mind Policy only once.
* Note: Please refer to our Cancellations & Returns Policy for more details.