Providing you with the best customer service and an amazing online shopping experience has always been our goal.

You can Contact Us for complaints, feedback or queries via telephone, email or postal mail.

Contact by phone:
Call at (022)4015 8020 to reach our Customer Care team. Our Customer Care hotline is available 09:30am to 6.00pm (India time), Monday to Saturday.
If you are calling from outside Mumbai, call us and ask us to call you back.

Contact by email:
Send your emails at customersupport@next.co.in We will respond within 2 working days.
Do mention your Order Number in the subject line of your email, if you are contacting us about an order you have placed. This helps us respond to your query faster.

Not receiving our replies?
If you are not receiving any replies to your emails:

I. It's possible our email replies are being blocked by your email program or by your internet service provider (ISP). Many email programs provide protection against spam or bulk mails, but sometimes even legitimate commercial emails, like an email from our customer support department or automatic order status notification emails, can get blocked by mistake.

II. Check your 'Spam' or 'Bulk' folders for mails from us or contact your network administrator or internet service provider for advice.

III. If you are still not receiving our emails, do call us.

IV. Please mention your contact numbers in your email so that we could also call you up.

Contact by postal mail:
Next Retail India Ltd (E-Commerce)
Tech Web Centre, Ground Floor,
Behram Baug, New Link Road,
Jogeshwari - West,
Mumbai – 400 102.

Our office hours are from 09:30am to 6.00pm, Monday to Friday.