30 Days Replacement Guarantee Policy
All products sold at next.co.in are covered under our 30 Days Replacement Guarantee Policy. Notify us of any manufacturing defect in the product within 30 days from the date of delivery, and we will issue a replacement to you at no extra cost. However, you need to visit the authorized service centre and get a Dead on Arrival (DOA) or Dead after purchase (DAP) certificate. The scanned copy of the certificate has to be emailed to email@example.com.
Before accepting shipment, kindly ensure that the product's packaging is not damaged or tampered. If you observe that the package is damaged or tampered, we would request you to refuse to accept delivery and inform us immediately by calling on our Customer Helpline number 0124- 4993500.
We will arrange the pickup of the defective product or part. In a rare case, if we are unable to get the pickup arranged, you will have to send the product using a reputed courier service in your area. In that case, the reimbursement of courier freight charges will be done in the form of a discount voucher, and up to a maximum as defined by our logistics team.
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
Please note that the returned product is subject to verification and checks from our quality team to ensure the legitimacy of your complaint. In case the returned product is not defective then you will be informed about the same and the same product will be reshipped to the shipping address of the order. In that case, you will have to bear the return shipment and reshipment charges.
* Note: Please refer to our Cancellations & Returns Policy for more details.